Ms. Sheppard was born and raised on the vibrant Caribbean Island of Antigua. Her 14 years of experience in the hospitality industry taught her the art of warm hospitality, impeccable service, and a genuine love for making people feel at home. Ms. Sheppard is a Certified Medical Transcriptionist, bringing accuracy and efficiency to the medical field. She utilizes her ability to organize and manage patient accounts promptly and professionally. Ms. Sheppard’s academic background includes a certification in Children and Adolescent Counseling, demonstrating her commitment to supporting the emotional well-being of young individuals. Additionally, she holds a certificate in Culture Competence and Diversity, reflecting her dedication to understanding and respecting diverse backgrounds and culture. Ms. Sheppard is continually expanding her knowledge in the field of Psychology, as she believes in understanding human behaviour to create a positive change. Ms. Sheppard currently holds the position of Medical Billing Assistant at the University Health Clinic.